Customer Relations Officer (CRO) - Premium Client Experience Specialist

Join Gestalt Center as a Customer Relations Officer (CRO) in the heart of Bali’s vibrant business hub, Badung. This is your opportunity to shape exceptional client experiences while contributing to a dynamic, service-oriented team in one of Indonesia’s most sought-after destinations. As a CRO, you’ll be the voice of Gestalt Center, ensuring every interaction with our premium clients leaves a lasting impression. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems, and has a genuine passion for delivering outstanding service.

In this role, you’ll be responsible for managing and nurturing our most valued client relationships. You’ll handle everything from initial consultations to post-project follow-ups, ensuring our clients feel understood, supported, and delighted. With Gestalt Center’s reputation built on trust and excellence, you’ll play a crucial role in maintaining and enhancing that standard. If you’re ready to take your customer relations skills to the next level in a beautiful, culturally rich setting, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain high-value client relationships through regular check-ins and personalized communication.
• Handle client inquiries, concerns, and feedback with professionalism and empathy, ensuring timely and effective resolutions.
• Coordinate with cross-functional teams to address client needs and ensure seamless service delivery.
• Monitor client satisfaction and provide insights to improve our service offerings.
• Assist in the development and implementation of client retention strategies.
• Stay updated with industry trends and best practices in customer relations.
• Represent Gestalt Center at client events and networking opportunities.
• Ensure all client interactions align with Gestalt Center’s values and service standards.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in customer relations, client services, or a similar role in a service-oriented industry.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication and interpersonal skills, with the ability to build rapport quickly.
• Strong problem-solving skills and a customer-centric approach.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Fluency in both English and Indonesian, with excellent written and verbal communication skills.
• Ability to work well under pressure and manage multiple tasks in a fast-paced environment.

🛠️ Keahlian

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